Questions and digital help
Ask for practical help
Ask a local question, get help finding the right online service, or tell us what is getting in the way.
Start with what is useful
We will look for free or low-cost options first, explain any possible costs before they arise and never upsell. You can ask without an account.
Automated receipt is immediate when the secure service is connected. We aim to review requests within five working days, but cannot guarantee an outcome.
Do not send passwords, recovery codes, MFA codes or other account secrets. Ian will never need them to understand your request.
Ask securely
Direct submission is for people aged 16+, or submitted with an adult.
This secure service is unavailable until the full site launches.
Questions and digital-help intake are awaiting the pilot readiness check.
No details can be submitted from this page. Please check back during the week beginning 7th September.